10 minutes after the strange lady called, my phone rang again
CS:hello, this is from FedEx customer service again
CS:well, i have spoken to the driver and i think i know the problem. it is not the correct address
CS:yes, the driver can't find your place. can you tell me your correct address
me:bla bla bla
CS:ok, bla bla bla, and the postcode is bla bla bla, in Amsterdam
me:NO, in Rotterdam (she's kidding right)
CS:oh yes, sorry. Rotterdam
me:this is ridiculous, how could he not find my place. i got the notice from the first delivery, it's impossible to not find my place.
CS:is it like a building? or a house? or an apartment?
me:it's like normal apartment
CS:in which floor do you live?
me:it's the 2nd floor, but there is only one main door. so i must know if someone comes
CS:okay, and is there a bell?
me:of course there is a bell. *getting irritated*
CS:is your name on the bell?
CS:ahh, i think that's the problem. it's difficult to find your place without your name on the bell
me:(i really hope this lady is joking) but there is a number that clearly says 53C!
CS:aah, it's 3.. C..
CS:yes yes 3 C. i think that's the problem. our driver got confused and couldn't find your address.
me:*jaw drop* when can i get my package?
CS:it will be delivered tomorrow
me:are you sure?
CS:yes i'm sure
me:fine, i'll wait again *suddenly lost all my will to live*
this is bullshit. it's a super lame excuse, can't find the address my ass.
i live on a very big street, with big numbers on my door, and number on the door bell. there's no way a courier can't find it. even a pigeon post is faster than these lazy asses. so why do FedEx hire morons to deliver stuff?
if their motto is 'We live to deliver' .. well.. isn't it time to kill yourself?
update:the fedex guy finally came today. in the package it says to ring 3 C (he's a bit confused as well but thank God he's nice). omg. fedex is a total joke.
after that call with UK customer service, i lost my faith in FedEx. i would have picked up the package myself if the office is in a place where civilization exists. it's damn far from where i live. so in my desperation i googled "FedEx sucks" ... voila! 365,000 results. mostly with similar problem. now i really lost my hope.
suddenly i got a call from Unknown Number, it's a lady with strange accent
stranger:this is FedEx customer service, we have read a report on your problem (without mentioning who it is or asking who she is speaking to)
me:yes. i have been waiting all day for this package, but nobody came. can you tell me what is wrong?
stranger:well, i see in our system that your package is already in one of our cars. it should be delivered today. i don't understand why the driver could not deliver it to you.
me:this is not normal, i have waited for 2 days. i stayed at home all day but nobody came, i don't get any notice or message about the package.
stranger:yes, i'm very sorry for that. right now, i'm trying to find out why the driver can't deliver it. i'm very sorry, but i can't see why it happens. it's been hectic, and almost nobody's around so i'm still trying. please wait for a while, i'll keep trying
i have been waiting for a package delivery since 23rd april. i was at home all day, no FedEx guy showed up at all. no notes. no call. no message. nothing. (but the tracking result showed that nobody was at home, bullsh*t)
so i called again on 26th for another appointment, the lady said it would be delivered on 27th. i wait all day long, even sitting in front of my door like a moron. guess what? no package at all. every time i ask the customer service, they ask me to wait until 6PM, then call again if there's still no delivery.
It's past 6, and i called the CS. a lady with a very thick British accent answered.
CS lady:how can i help you?
me:i'm expecting a package today, but still nothing. it's the 2nd delivery.
CS lady:can i have your tracking number?
CS lady:and you are calling from NL?
me:yes i am
CS lady:well i see here in our system that the package is already with one of our agents, but i can't see why it's not being delivered yet. i'll send a report to the FedEx office in NL so they can call you with the information about your package.
me:excuse me? where am i calling to?
CS lady:FedEx UK
me:*shocked* that's strange
CS lady:yeah.. is this your correct number? bla-bla-bla (obviously not even a phone number)
me:no, my correct number is bla-bla-bla
CS lady:ok, i'll tell the FedEX office in NL to call you
me:i have a question, if an agent came and no one's at home he will leave a note, right?
CS lady:yes of course
me:i don't receive any notes at all, and the tracking result said he'd been here.
CS lady:well, that's strange. i'll write in on the report and the NL office will contact you.